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Computer Refurbishing

InterConnection (IC) is a leading provider of quality refurbished computers to nonprofit organizations in the U.S. and to schools and non-governmental organizations around the world. We have developed a computer refurbishing process that ensures all computers pass a series of refurbishment stages and meet the highest quality control standards. All computers that meet our standards are deemed “IC Certified”, which is our symbol for quality and reliability.

Every IC Certified computer goes through the following process:


  • The computer hard drive is erased using high-level data erase software
  • The computer is examined for any major cosmetic or internal damage
  • Dust is blown out using high pressure air from the power supply, processor, fans and throughout the case
  • All stickers are removed and case is cleaned
  • Motherboard is inspected for leaking or domed capacitors


  • Missing parts replaced such as hard drive, memory and cards
  • BIOS (Basic Input/Output System) set to default and boot order set to CD Rom first
  • Laptops tested for key functions: LCD Screen, hard Drive, keyboard, battery, CMOS Battery, Ethernet, power and drivers to all external ports and drives
  • Desktops tested for key functions: Hard drive, CMOS Battery, Ethernet, primary video port, power and drivers to all external ports and drives
  • Slot covers replaced if needed  


  • Software is used to test components CPU, RAM, optical drive and hard drive
  • All computers are logged into our database and specs are printed and attached to all PCs and laptops


Cosmetic Grade A: Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.

Cosmetic Grade B: These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on grade B products will typically be lower than grade A products.


  • The latest Windows 10 operating system and Microsoft Office 2010 installed on PC computers
  • Installation verified (verification that all drivers present and boot without error)
  • Post install software activation


  • An image of the software on the hard drive is captured and stored in a hidden backup partition, which allows users to reload and recover the operating system to factory condition without an installation disk
  • Backup partition is tested
  • Backup partitions are only available for Windows Computers


  • Computer is either boxed for domestic shipping or palletized for international container shipment
  • A digital list of the computer’s specifications is sent to the client