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OUR PROCESS


IC Certified

A computer becomes “IC Certified” only after going through our refurbishment process and passing a series of quality control tests. Our hands-on and personally managed approach ensures all computers are reliable and will last for a long period of time.


KEY FACTS

Trusted Partner: Microsoft Community Affairs and TechSoup Global use InterConnection for their computer refurbishing and distribution needs.

Experience:Since 1999 InterConnection has shipped tens of thousands of computers to organization in 40 countries and reached over 250,000 people.

Software: As a Microsoft Registered Refurbished all computers include licensed Windows 7 Pro and Office 2007 Basic in English, Spanish, or French.


CLEANING

  • The computer hard drive is erased using high-level data erase software.
  • The computer is examined for any major cosmetic or internal damage.
  • Dust is vacuumed out, and high pressure air is sprayed in power supply, processor, fans and throughout the case.
  • All stickers are removed and case is cleaned
  • Motherboard inspected for leaking or domed capacitors.

REFURBISHING

  • Missing parts replaced such as hard drive, memory and cards.
  • BIOS set to default, Boot order set to CD Rom first
  • CD ROM, fan, battery, and power supply checked.
  • Slot covers replaced if needed and desktops is shakes to check for rattles.
  • Computer refurbished to specific client specifications if requested.

QUALITY CONTROL

  • Original Equipment Manufacturer (OEM) software used to test components CPU, RAM, optical drive and hard drive.
  • All tests are verified by hardware test log which is printed and attached to all PCs and laptops.
  • Computer’s hardware specifications are captured by the InterConnection’s inventory database.

COSMETIC GRADE

  • Cosmetic Grade A:
    Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes. Some Laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.
  • Cosmetic Grade B:
    These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some Laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on grade B products will typically be lower than grade A products.

SOFTWARE INSTALL AND LICENSING

  • Windows operating system and Microsoft Office installed.
  • All updates applied.
  • Installation verified (verification that all drivers present and boot without error)
  • Post install software activation
  • Key code entered and software is activated

BACKUP PARTITION

  • An image of the software on the hard drive is captured and stored in a hidden backup partition.
  • Backup partition is tested.

PACKAGING

  • Computer is either boxed for domestic shipping or palletized for international container shipment.
  • A digital list of the computer’s specifications is sent to the client.