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OUR PROCESS


IC Certified

A computer becomes “IC Certified” only after going through our refurbishment process and passing a series of quality control tests. Our hands-on and personally managed approach ensures all computers are reliable and will last for a long period of time.


KEY FACTS

Trusted Partner: Microsoft Community Affairs and TechSoup use InterConnection for their computer refurbishing and distribution needs.

Experience:Since 1999 InterConnection has shipped tens of thousands of computers to organizations in 40 countries and impacted over 250,000 people.

Software: As a Microsoft Registered Refurbisher, all computers include licensed Windows 10 and Office 2010 Home & Business* in English, Spanish, or French.


CLEANING

  • The hard drive data is erased using DoD-compliant methods.
  • The computer is examined for any major cosmetic or internal damage.
  • Any dust is vacuumed out, and high pressure air is sprayed through the power supply, processor, fans and throughout the case.
  • All stickers are removed and the case is cleaned
  • The motherboard is inspected for any faulty capacitors.

REFURBISHING

  • Any missing parts are replaced, such as: hard drive, RAM sticks, and cards.
  • The system BIOS is reset to default and the computer's boot order is set to start with CD-ROM
  • Components such as the optical drive, fan, battery, and power supply are checked for integrity.
  • Desktop slot covers are replaced, if needed, and the computer is checked for loose connections.
  • If requested: the computer is refurbished to specific client specifications.

QUALITY CONTROL

  • Original Equipment Manufacturer (OEM) software is used to test components (CPU, RAM, optical drive and hard drive).
  • Computer’s hardware specifications are captured by InterConnection’s inventory database.

COSMETIC GRADE

  • Cosmetic Grade A:
    Grade A products will have overall excellent to very good cosmetic condition. Some Grade A units will be cosmetically pristine while others may have light scratches or other minor blemishes. Some laptops may exhibit some shiny areas around the keyboard (space bar, touchpad and/or touchpad buttons), but the keyboard keys will be in excellent condition. Cosmetic blemishes will have no impact to the system’s overall functionality or performance.
  • Cosmetic Grade B:
    These units will have some cosmetic blemishes that include scratches and/or other surface imperfections. Some laptops may exhibit shiny keys on the keyboard and/or shiny surfaces around the keyboard. All key characters will be legible. Grade B products are functionally equivalent to Grade A, and will include the same warranty and customer support as Grade A products. Pricing on Grade B products will typically be lower than Grade A products.

SOFTWARE INSTALL AND LICENSING

  • Windows operating system and Microsoft Office* installed.
  • All updates applied.
  • Installation verified (verification that all drivers are present)
  • Post-install software activation

PACKAGING

  • The computer is either taken to our Retail Store, boxed for domestic shipping, or palletized for an international shipment.
  • A sticker with the computer’s specifications is attached. If listed on one of our online stores, the spec list is displayed there.